One AI assistant. Your entire front desk.
Bacsi.com answers, books, reminds, and cares for your patients — on the channels Vietnamese people already use every day.
💬 Zalo
Any slots tomorrow?
📅 14:30 — Booked
Dr. Ha · Dermatology
🔔 ZNS reminder
2 hours before
Instant Zalo replies, 24/7
Prices, opening hours, which doctor is on duty, how to prepare for a visit — the AI answers in natural Vietnamese within seconds, day or night.
PK Minh An
● Đang hoạt động
Dạ có ạ! Mai còn 3 khung: 09:00, 14:30, 16:00.
AI phone answering
Phase 2Calls no longer ring unanswered at lunch. The AI picks up, records the request, books an appointment, or transfers to staff when needed.
Cuộc gọi đến
Phòng khám Minh An
+84 28 3xxx xxxx
Automatic appointment booking
Patients pick a time; the AI slots it into your schedule. No need to change your current software — Bacsi.com runs alongside it.
Tuần này
ZNS reminders — fewer no-shows
Confirmations and reminders go automatically to the patient's Zalo. Chairs no longer sit empty because someone forgot.
Zalo · Phòng khám Minh An
vừa xong
Nhắc hẹn: 14:30 ngày mai — Phòng khám Minh An. Vui lòng đến trước 10 phút.
Tin ZNS tự động gửi tới Zalo bệnh nhân
Human handoff when it matters
Emergencies, hard questions, difficult customers — the AI recognizes them and hands over to your staff instantly, with full conversation context.
"Patients saved" reports
Every week you get the numbers: after-hours messages answered, appointments booked, revenue kept.
Báo cáo tuần này
23
tin ngoài giờ đã trả lời
9
lịch hẹn mới
AI assists. Doctors decide.
Bacsi.com's AI handles reception and admin only. It does not diagnose, prescribe, or give medical advice. Every clinical question goes to a doctor. Patient data is encrypted and stored in Vietnam, in compliance with personal data protection regulations.
From survey to a 24/7 AI assistant in one week
- 1
15-minute survey
We learn your workflow, price list, and frequently asked questions.
- 2
Setup in 7 days
Our team loads your prices, doctors' schedules, and FAQs, and connects your Zalo OA.
- 3
Your AI goes on duty
Follow every conversation on your dashboard and receive weekly reports.
You might be wondering
Will Bacsi.com replace my receptionist?+
No. The AI handles repetitive questions and after-hours messages so your staff can focus on patients in the clinic.
Do we need to change our current software?+
No. Bacsi.com runs independently on your clinic's Zalo and phone, without touching your existing systems.
Does the AI give medical advice to patients?+
No. It only helps with booking and administrative information. Medical questions always go to the doctor.
Where is patient data stored?+
On servers located in Vietnam, encrypted and compliant with personal data protection regulations.
How much does it cost?+
The pilot is free for 2 months for the first 100 clinics; after that, from 1.5M VND/month. See the For Clinics page.